Good Maven Coaching Agreement 

This Coaching Agreement (“Agreement”) is entered into by and between: Good Maven Limited (collectively, with its representatives and agents, “the Coach”) and the individual signing up for Chemistry Chat or Coaching Services (“The Client”) whereby Coach agrees to provide Coaching Services for the Client in connection with the topics, results, outcomes, and/or goals of the Client, as detailed in the corresponding coaching package which The Client choses.

1) Description of Coaching

Coaching is carried out through an alliance between the Coach and the Client. It is not a legal/formal business partnership but is a thought-provoking and creative process designed to inspire the Client to maximise personal and professional potential. It is designed to facilitate the creation and/or development of the Client’s personal, professional or business goals and to develop and carry out a strategy and/or plan for achieving those goals. 

2) Coach-Client Relationship 

A. The Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour. 

B. The Client is solely responsible for their own physical, mental and emotional well-being, decisions, choices, actions and results which may arise out of or result, directly or indirectly, from the coaching relationship or any calls and/or interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not constitute a substitution for therapy. The Client understands that coaching does not prevent, treat, or cure any physical or mental disorder, nor any other medical condition. The Client agrees that if the Coach indicates that therapy would benefit the Client or suggest that the Client consider therapy, it is the Client’s sole responsibility to determine whether to seek therapy or make their own decision on any alternative or to seek medical advice.

C. The Client acknowledges that the Client may terminate or discontinue the coaching relationship at any time and for any reason or no reason. Although, it is highly recommended that a final session be held prior to termination whenever possible.

D. The Client acknowledges that coaching is a comprehensive process that may involve different areas of the Client’s life, including, without limitation, work, finances, health, relationships, education and recreation. The Client agrees that deciding how to incorporate coaching principles into those areas and implement choices is exclusively the Client’s responsibility. 

E. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and/or in the UK Mental Health Act 2007 and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. 

F. The Client acknowledges that the benefits the Client receives from the coaching relationship are dependent on the Client’s participation and commitment to the program. The Client agrees to use its best efforts to communicate honestly, remain open to feedback and assistance from the Coach, and to participate fully in the program in terms of time and efforts expended.

3) Services 

The Client and the Coach agree to engage in a Coaching Program through video or telephone sessions. The sessions shall be 60 minutes, unless another length of time is mutually agreed upon in advance. The Coach may also be available for additional time, per the Client’s request on a prorated basis rate (for example: reviewing documents, reading or writing reports, engaging in other Client related services outside of coaching hours). 

4) Schedule and Fees 

This Agreement is valid from the date the Client paid and signed up. The fees are articulated on the payment flow on the site. We require full payment to confirm your sessions, which is non-refundable. A receipt will be provided once payment is received. If you purchase a coaching package, your sessions must be taken within 12 months of purchase.

5) Contact Between Sessions

In instances where it is necessary for the Client to contact the Coach between sessions because they cannot make an appointment, the Client should make contact directly via email. If the Client needs to speak to someone immediately due to crisis or emergency, they should contact the appropriate medical service. For example if in the United States, calls should be made to the Client’s Doctor or 911. If in the UK, calls should be made to the Client’s GP or NHS 111 out of hours to the Samaritans (116 123). Alternatively, help can be sought from https://doctap.co.uk/emergency-doctor-appointment. Coaching services shall not be provided via email, telephone or video outside of regularly scheduled sessions. 

6) Procedure 

The time of the coaching sessions and/or location will be determined by Coach and Client based on a mutually agreed upon time. Once payment is received, scheduling information for all sessions will be sent by the Coach to the Client, unless if the Client prefers to save the sessions to schedule at a future date. 

7) Confidentiality and Non-Disclosure

In the course of our coaching or advisory work together, both you and Good Maven may share personal or business information that is private, sensitive, or not publicly available. This is defined as confidential information. This Agreement requires you and Good Maven to ensure that confidentiality of the information provided and received by both is maintained unless and until a waiver of confidentiality is given in writing by the party who provided that information. This section explains how that information will be protected.

What Confidential Information means

Confidential information includes any spoken or written information shared between you and Good Maven about any individual or business entity or business activity that is not publicly available and is the property of that individual or business entity. This may include personal data, business plans, notes, documents, strategies, intellectual property, or any materials that a reasonable person would understand to be confidential.

Confidential information does not include information that:

  1. is already public through no action of the receiving party;

  2. was known to the receiving party before it was shared;

  3. is independently created without use of the other party’s information; or

  4. is received lawfully from a third party without a duty of confidentiality.

How Both Parties Agree to Protect Information

Both you and Good Maven agree to:

  1. keep confidential information private and secure;

  2. use it only for the purpose of coaching or advisory work;

  3. not share it with anyone else without written permission from the disclosing party; and

  4. protect it with the same level of care used to protect your own confidential information, and always using reasonable care.

When Disclosure May Be Required

If either party is required by law or regulation to disclose confidential information, they will, if legally permitted, notify the other party as soon as possible. Only the information legally required will be disclosed. Legal advice should be sought if there is any uncertainty about disclosure.

Returning or Deleting Information

If requested in writing to do so, the receiving party will return or securely delete confidential information, except for information that must be retained for legal, regulatory, or record keeping reasons.

Ownership of Information

Sharing confidential information does not transfer ownership of that information. Each party keeps full ownership of the information they disclose.

Duration of Confidentiality

These confidentiality commitments continue for five years from the date the information was first shared, even if the coaching relationship comes to an end unless the provider of the confidential information has agreed in writing to it being shared with a specified individual or company.

Disputes concerning Confidentiality 

If a dispute arises, it will be resolved by professional mediation.

8) Release of Information 

The Coach may engage in training and/or continuing education pursuant to maintain ICF (International Coach Federation) Credentials, or other credentials relevant to their field. These processes may require disclosure of the names and contact information of Clients to the ICF. The Client hereby consents to the disclosure of the Client’s name, contact information and start and end dates of the coaching relationship for these purposes to the ICF. The Coach will ensure that no personal notes will be shared. According to the ethics of the Coaching profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes. 

9) Cancellation Policy 

Both Coach and Client each agree to notify the other within 48 hours in advance if it is necessary to cancel or reschedule a session. They will use the Acuity scheduling platform to reschedule. In the event of a serious accident, emergency or other similar situation outside of Client’s control, notify your Coach at the earliest convenient time. Absent such emergent or exceptional circumstances, late cancellations and missed appointments shall be charged in full. 

10) Record Retention Policy

The Coach shall keep Client records confidential and shall maintain a database of said records for a period of not less than seven (7) years. 

11) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, whatsoever, whether express or implied with respect to the coaching services negotiated. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Client’s exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

12) Entire Agreement

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client. 

13) Dispute Resolution 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and the Coach agree to attempt to engage in mediation in good faith for up to 30 days after notice of dispute resolution through mediation has been given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party. 

14) Severability 

If any provision of this Agreement shall be held to be invalid or unenforceable for any legally valid reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 

15) Waiver 

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement. 

16) Applicable Law

This Agreement shall be governed and construed in accordance with English law and it is agreed that the Courts of England and Wales have exclusive jurisdiction to settle any disputes which may arise out of or in connection with this Agreement. 

17) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. The parties shall sign and return to each other one copy of this Client Agreement prior to the first scheduled coaching session.