Good Maven Coaching Agreement 

This Coaching Agreement (“Agreement”) is entered into by and between: Good Maven Limited (collectively, with its representatives and agents, “the Coach”) and the individual signing up for Chemistry Chat or Coaching Services (“The Client”) whereby Coach agrees to provide Coaching Services for the Client in connection with the topics, results, outcomes, and/or goals of the Client, as detailed in the corresponding coaching package which The Client choses.

1) Description of Coaching

Coaching is carried out through an alliance between the Coach and the Client. It is not a legal/formal business partnership but is a thought-provoking and creative process designed to inspire the Client to maximise personal and professional potential. It is designed to facilitate the creation and/or development of the Client’s personal, professional or business goals and to develop and carry out a strategy and/or plan for achieving those goals. 

2) Coach-Client Relationship 

A. The Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour. 

B. The Client is solely responsible for their own physical, mental and emotional well-being, decisions, choices, actions and results which may arise out of or result, directly or indirectly, from the coaching relationship or any calls and/or interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not constitute a substitution for therapy. The Client understands that coaching does not prevent, treat, or cure any physical or mental disorder, nor any other medical condition. The Client agrees that if the Coach indicates that therapy would benefit the Client or suggest that the Client consider therapy, it is the Client’s sole responsibility to determine whether to seek therapy or make their own decision on any alternative or to seek medical advice.

C. The Client acknowledges that the Client may terminate or discontinue the coaching relationship at any time and for any reason or no reason. Although, it is highly recommended that a final session be held prior to termination whenever possible.

D. The Client acknowledges that coaching is a comprehensive process that may involve different areas of the Client’s life, including, without limitation, work, finances, health, relationships, education and recreation. The Client agrees that deciding how to incorporate coaching principles into those areas and implement choices is exclusively the Client’s responsibility. 

E. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and/or in the UK Mental Health Act 2007 and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. 

F. The Client acknowledges that the benefits the Client receives from the coaching relationship are dependent on the Client’s participation and commitment to the program. The Client agrees to use its best efforts to communicate honestly, remain open to feedback and assistance from the Coach, and to participate fully in the program in terms of time and efforts expended.

3) Services 

The Client and the Coach agree to engage in a Coaching Program through video or telephone sessions. The sessions shall be 60 minutes, unless another length of time is mutually agreed upon in advance. The Coach may also be available for additional time, per the Client’s request on a prorated basis rate (for example: reviewing documents, reading or writing reports, engaging in other Client related services outside of coaching hours). 

4) Schedule and Fees 

This Agreement is valid from the date the Client paid and signed up. The fees are articulated on the payment flow on the site. We require full payment to confirm your sessions, which is non-refundable. A receipt will be provided once payment is received.

5) Contact Between Sessions

In instances where it is necessary for the Client to contact the Coach between sessions because they cannot make an appointment, the Client should make contact directly via email. If the Client needs to speak to someone immediately due to crisis or emergency, they should contact the appropriate medical service. For example if in the United States, calls should be made to the Client’s Doctor or 911. If in the UK, calls should be made to the Client’s GP or NHS 111 out of hours to the Samaritans (116 123). Alternatively, help can be sought from https://doctap.co.uk/emergency-doctor-appointment. Coaching services shall not be provided via email, telephone or video outside of regularly scheduled sessions. 

6) Procedure 

The time of the coaching sessions and/or location will be determined by Coach and Client based on a mutually agreed upon time. Once payment is received, scheduling information for all sessions will be sent by the Coach to the Client, unless if the Client prefers to save the sessions to schedule at a future date. 

7) Confidentiality + Safeguarding

This coaching relationship, as well as all information (whether documented or conveyed verbally) that the Client shares with the Coach in connection with the coaching relationship (“Confidential Information”) , is bound by the principles of confidentiality set forth in the ICF Code of Ethics and the UK Data Protection Act 2018. Notwithstanding, the Client acknowledges that the Coach-Client relationship is not considered to be a legally confidential relationship and such communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s prior written consent. The Coach shall not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being given by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves serious criminal acts including, without limitation, terrorism, kidnapping, child abuse or other cases where individuals have suffered or are at risk of suffering serious harm. The Client shall raise any confidentiality questions or concerns with the Coach so that they may attempt to resolve the issue together, using mediation if appropriate in the particular circumstances, in a timely manner.

8) Release of Information 

The Coach may engage in training and/or continuing education pursuant to maintain ICF (International Coach Federation) Credentials, or other credentials relevant to their field. These processes may require disclosure of the names and contact information of Clients to the ICF. The Client hereby consents to the disclosure of the Client’s name, contact information and start and end dates of the coaching relationship for these purposes to the ICF. The Coach will ensure that no personal notes will be shared. According to the ethics of the Coaching profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes. 

9) Cancellation Policy 

Both Coach and Client each agree to notify the other within 48 hours in advance if it is necessary to cancel or reschedule a session. They will use the Acuity scheduling platform to reschedule. In the event of a serious accident, emergency or other similar situation outside of Client’s control, notify your Coach at the earliest convenient time. Absent such emergent or exceptional circumstances, late cancellations and missed appointments shall be charged in full. 

10) Record Retention Policy

The Coach shall keep Client records confidential and shall maintain a database of said records for a period of not less than seven (7) years. 

11) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, whatsoever, whether express or implied with respect to the coaching services negotiated. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Client’s exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

12) Entire Agreement

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client. 

13) Dispute Resolution 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and the Coach agree to attempt to engage in mediation in good faith for up to 30 days after notice of dispute resolution through mediation has been given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party. 

14) Severability 

If any provision of this Agreement shall be held to be invalid or unenforceable for any legally valid reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 

15) Waiver 

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement. 

16) Applicable Law

This Agreement shall be governed and construed in accordance with English law and it is agreed that the Courts of England and Wales have exclusive jurisdiction to settle any disputes which may arise out of or in connection with this Agreement. 

17) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. The parties shall sign and return to each other one copy of this Client Agreement prior to the first scheduled coaching session.